Privacy Policy

Last updated: September 26, 2026

This policy explains how Brightmonzon Corp ("NELY", "we") collects and uses personal information when you use NELY.

Information we collect

• Account information: name, email, phone number, ZIP code, role (client or helper), language.
• Helper information: jobs offered, years of experience, gender (optional, "prefer not to say" available), work zone and hours, verification status, and the name and date of birth returned by identity verification.
• Job information: job type, size, description, photos, address and access notes, timing, price, offers, ratings and tips.
• Location: a Client's job location; a Helper's location only while they are available or on an active job.
• Payment information: handled by Stripe. We do not store full card numbers.
• Device and usage data: app visits, device type, notification settings.

Identity verification

Helpers verify their identity with Stripe Identity (photo of a US ID and a live selfie). The images are processed and stored by Stripe under its own privacy policy. NELY does not store ID images or selfies; we only keep the verification result, the verified name and the date of birth (to confirm the Helper is 18+).

How we use information

To run the marketplace (matching, offers, bookings, live tracking, payments), keep users safe and prevent fraud, provide support, send service notifications, and improve NELY. We do not sell your personal information.

Sharing

We share what is needed for a job between the Client and the booked Helper (for example, the exact address is shown to the Helper only after booking). We also share data with service providers who help us operate (hosting, payments and identity verification by Stripe, maps, email and SMS delivery), and when required by law.

Retention and security

We keep data while your account is active and as needed for legal, tax and safety reasons. We use access controls and encryption in transit to protect your data.

Your choices and rights

You can update your information in the app, turn off notifications and location sharing (Helpers: go offline), and request access to or deletion of your account and data by contacting support@nelyapp.com.

Children

NELY is not intended for anyone under 18.

Changes

We may update this policy and will notify you of material changes in the app.

Questions: support@nelyapp.com · Brightmonzon Corp, Miami, Florida, USA · nelyapp.com